Sometimes things just don’t work. You’ve rebooted, run reports, and you just need to pause. Here are some steps to troubleshoot SCTE-35 DAI issues:

1. Check for SCTE-35 markers: The first step in troubleshooting SCTE-35 DAI issues is to check if the SCTE-35 markers are being inserted into the video stream correctly. You can use a tool like SCTE-35 Analyzer to check if the markers are being sent at the appropriate times and if their contents are correct.

2. Check your ad server: If the SCTE-35 markers are being sent correctly, the next step is to check your ad server. Ensure that the ad server is sending ad inventory to the video player at the appropriate times and that the ad creative is correct.

3. Check your video player: If the ad server is sending ad inventory correctly, the issue may be with your video player. Ensure that your video player is configured correctly to receive SCTE-35 markers and that it is capable of processing them correctly. Check the video player logs for any errors or warnings related to SCTE-35 processing.

4. Check for network issues: If the SCTE-35 markers, ad server, and video player are all working correctly, but the ads are still not showing up, there may be a network issue. Check for any network issues that may be preventing the video player from receiving the ad inventory correctly.

5. Test with different devices and platforms: If the issue is only occurring on certain devices or platforms, test with different devices and platforms to identify if it is a device-specific issue.

6. Contact your ad server or video player provider: If the above steps do not resolve the issue, contact your ad server or video player provider for further assistance. They may be able to provide more targeted troubleshooting steps or identify any issues specific to their platform.

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Published by Nicole Gabriel

I’m a writer, engineer, and production/operations expert with over three decades in award-winning broadcast and streaming. After years in terrestrial satellite delivery, I dove headfirst into the streaming revolution—and never looked back. Today, I explore and explain how AI, tech, and infrastructure connect, evolve, and redefine what’s possible. My mission is to mentor and inspire by making complex systems simple, helping curious minds make sense of tech's past, present, and future. I believe in dreaming boldly and learning endlessly—because the frontier of what's possible is always shifting.

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